Refund policy

Every Dhubite product comes with a 14-day in-field trial, 30-day change-of-mind returns and a 3-Year Limited Warranty. Full details are on our Warranty & Returns page.

14-Day In-Field Trial (Used)

Test your gear for up to 14 days from the date of delivery. If you are not completely satisfied, you can return it for a full product refund and we will cover the return shipping. The item must be reasonably clean and returned with everything it came with.

30-Day Change of Mind (Unused)

If you decide a product isn't right for you before using it, you can return it within 30 days of delivery for a full refund. The item must be unused and in brand-new, re-sellable condition. Return shipping for unused change-of-mind returns is paid by the customer.

3-Year Limited Warranty (Faulty Items)

All Dhubite products are covered by a 3-Year Limited Warranty to the original purchaser from the date of purchase. It covers manufacturing defects, faulty materials and workmanship under normal use. If a valid defect is confirmed, we will repair, replace or refund the product at no cost to you, including shipping.

The warranty doesn't cover normal cosmetic wear, improper storage (e.g. storing damp, causing mildew), exposure to open flames, heat sources or chemicals, misuse or modification, or obvious malicious damage.

Items we can't accept back

Gift cards, and items that are damaged through misuse outside the trial period, can't be returned for change of mind. This doesn't affect your rights for faulty items.

How to start a return or claim

Email sales@dhubiteoutdoors.com with your order number. For warranty claims, include a short description of the fault and clear photos or a video. We'll reply with return instructions. Please don't send items back before contacting us.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. The benefits of our warranty are in addition to these rights.