Warranty & Returns

Every Dhubite product is backed by a 3-Year Limited Warranty, plus a 14-day in-field trial and 30-day change-of-mind returns. Here's exactly what's covered and how to make a claim.

1. Satisfaction & Change of Mind Returns

14-Day In-Field Trial (Used)

Test your gear for up to 14 days from the date of delivery. If you are not completely satisfied, you can return it for a full product refund. We will cover the return shipping costs. The item must be reasonably clean and returned with everything it came with (for mattresses, that's the mattress and the stuff sack).

30-Day Change of Mind (Unused)

If you decide the product isn't right for you before using it, you may return it within 30 days of delivery for a full refund. The item must be unused and in brand-new, re-sellable condition. Return shipping for 30-day unused returns is covered by the customer.

2. 3-Year Limited Manufacturer Warranty

All Dhubite products are backed by a 3-Year Limited Warranty to the original purchaser from the date of purchase. This warranty covers failures resulting from manufacturing defects, faulty materials, or workmanship under normal recreational use.

What Is Covered

  • Seams and Welds: Separation, delamination, or air loss along welded baffles, perimeter seams, or bonding lines.
  • Valves and Seals: Defective air valves, failing internal one-way valves, valve housing cracks, or leaking seal gaskets.
  • Material Integrity: Delamination, internal TPU bubbling, or structural material breakdown that compromises performance during standard use.
  • Out-of-the-Box Faults: Any defect present on arrival that stops the product working as it should.

What Is Not Covered

  • Normal cosmetic wear and tear or surface scuffs.
  • Obvious malicious punctures (for example, you can't cut it with a knife).
  • Damage caused by improper storage (e.g. storing a mattress damp, causing mildew or mould degradation).
  • Exposure to open flames, excessive heat sources, embers, or corrosive chemicals.
  • Misuse or modification.

3. How to Make a Claim

To start a 14-day trial return, a 30-day change-of-mind return, or a warranty claim:

  1. Email us at sales@dhubiteoutdoors.com with your order number and proof of purchase.
  2. For warranty issues, include a brief description of the fault along with clear photos or a short video showing the issue.
  3. We'll review your request and send return instructions. If a valid warranty defect is confirmed, we will repair, replace, or refund your product at no additional cost.

4. Australian Consumer Law Notice

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to other rights and remedies you have under the law in relation to the goods.

Business name: Dhubite Outdoors
Location: North Perth WA 6006, Australia
Email: sales@dhubiteoutdoors.com
Phone: 0419 844 959